Question 1

Who can read my journal entries?

Accepted Answer

Only you. Entries are private to your account. No other users, no Hope staff reviewing for content moderation, and no third parties.

Question 2

Does Hope sell my data?

Accepted Answer

No. We do not sell your journal content, mood data, or personal information to third parties.

Question 3

Is my data encrypted?

Accepted Answer

Data is encrypted in transit between the app and our servers (TLS). See our privacy page for current details on at-rest storage encryption.

Question 4

Is my journal content used to train AI models?

Accepted Answer

We do not use your private journal content to train third-party foundation models. The AI that powers your companion is separate from your personal data.

Question 5

Can I delete my account and all my data?

Accepted Answer

Yes. You can delete your account at any time from account settings, which removes your stored journal entries, mood data, and account information from our systems.

Question 6

Can I export my data before deleting?

Accepted Answer

Yes. You can export your journal entries and mood history from account settings in a portable format before choosing to delete.

Question 7

Does Hope share data with my school or employer?

Accepted Answer

No. Your personal data is not shared with any third party, including educational institutions or employers.

Question 8

What happens to my data if I cancel my premium subscription?

Accepted Answer

Your data is retained under your free account. Cancelling premium does not delete your history — you just lose access to premium features.

Question 9

What data does Hope collect?

Accepted Answer

Account credentials, journal entries you write, mood logs you submit, app usage data needed for the service to function (session timing, feature use), and device identifiers for security purposes. See our privacy page for the full list.

Question 10

How long does Hope retain my data?

Accepted Answer

Your data is retained for as long as your account is active. After account deletion, data is removed from active systems. See our privacy page for retention specifics.

Question 11

Does Hope use cookies or tracking?

Accepted Answer

Hope uses functional cookies needed to keep you signed in and the app working. If you've opted in to analytics (GA or Plausible), those tools are loaded. We don't use advertising cookies.

Question 12

Can I use Hope without creating an account?

Accepted Answer

Some features are accessible without sign-in, but AI journaling, mood tracking, and personalized features require an account to store and process your data.

Question 13

Is my data stored on the device or in the cloud?

Accepted Answer

Journal entries and mood data are stored in Hope's cloud infrastructure, associated with your account, so they're accessible across devices. They're not stored only locally.

Question 14

Does Hope comply with GDPR?

Accepted Answer

Hope is built to comply with applicable data protection regulations including GDPR for users in the EU and EEA. See our privacy page for details and your rights as a data subject.

Question 15

How do I request a copy of my data?

Accepted Answer

You can export your data directly from account settings. For a full data subject access request under GDPR or similar laws, contact privacy@hopementalhealthsupport.xyz.

Question 16

Does Hope use advertising?

Accepted Answer

No. Hope is ad-free. We don't show ads and we don't partner with advertisers to promote content in the app.

Question 17

Who has access to Hope's servers and infrastructure?

Accepted Answer

A small team of engineers with access restricted to what's necessary for the service to operate. No one has routine read access to your journal content. See our privacy page for specifics.

Question 18

What happens to my data if Hope closes or is acquired?

Accepted Answer

In the event of a major business change, we will notify users and provide the ability to export and delete your data before any transition takes effect. This commitment is in our privacy policy.

Question 19

Does the AI store what I tell it separately from my journal?

Accepted Answer

AI conversation exchanges are stored as part of your journal history. They're subject to the same privacy protections as your written entries.

Question 20

How do I report a privacy concern?

Accepted Answer

Contact us at privacy@hopementalhealthsupport.xyz. We take privacy concerns seriously and will respond within 72 hours.

Privacy & Data